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Comerica Bank: Bilingual Call Center Agent Texas

Comerica Bank

This is a Part-time position in Dallas, TX posted August 20, 2021.

Bilingual Call Center AgentComerica Oaktec Building (Free Parking)Hour of Operations 8am-9pm Monday-Friday, 8am-5pm SaturdayVarious shifts available within the hours of operationWhat we can offer youCompetitive bilingual compensation starting at $18.50Shift differentials and employee incentivesFlexible schedulesPaid Time Off (PTO)Paid Holidays for Full Time Employees as well as Part Time individualsHealth, Dental, Vision and Life InsuranceFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA)The opportunity for career advancementA Bilingual Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and requests.

Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment.

Successful candidates possess strong communication skills, time management and organizational skills.

The Customer Contact Center offers growth opportunities for those who seek advancement.Position ResponsibilitiesProvide remarkable customer service by handling inbound and limited outbound calls, offering problem resolutionComplete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.Assist customers with basic web banking functions, such as unlocking and resetting passwordsUnderstand Comerica’s core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goalsMeet or exceed individual productivity and quality assurance objectivesAble to effectively collaborate within and across teams and departmentsUse problem solving tactics to analyze and troubleshoot customer challengesPosition QualificationsCall Center AgentBilingual in SpanishHigh school diploma or general education diploma (GED)2 years of Retail, Financial sales or Call Center experience2 years of customer service experience2 year of experience utilizing Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search Comerica Bank Tower40 hours within (7am-10pm M-F; 8am-5pm Saturday )

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