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Financial Aid Officer

American Career College

This is a Contract position in Longview, TX posted February 2, 2023.

SUMMARY: Meets with students and prospective students to review required forms and applications needed for FA file.

Reviews documents for completion and accuracy before accepting from students.

Scans and links submitted forms into electronic student file in Image Now.

Updates data in Campus Vue and CLA appropriately based on information received.

Calculates estimated financial aid offers in accordance with federal, state, and institutional rules and regulations; explains University costs, aid eligibility and gap financing options, and explains the ongoing financial aid process.

Assists student and parents with directions for requesting FSA User IDs, and online completion of FAFSAs (Free Application for Federal Student Aid), MPNs (Master Promissory Notes), and online student loan entrance and exist counseling.

Provides in-person student loan counseling for those who are unable to complete online counseling.

3 days on campus, 2 days remote Qualifications/Skills: (Every effort has been made to identify the essential skills/qualifications of this position.

However, it in no way states or implies that these are the only skills/qualifications you will be required to perform.

The omission of specific statements of skills/qualifications does not exclude them from the position if the work is similar, related, or is an essential skill/qualification of the position.) Ability to demonstrate the highest levels of integrity and professional ethics in all aspects of the job function.

Ability to demonstrate excellent communication skills through active listening, and delivery of information in a clear and effective manner.

Ability to demonstrate excellent customer service skills, with a professional, helpful, and positive demeanor.

KNOWLEDGE/EXPERIENCE: Knows principles, theories, and concepts of the profession through practical experience.

Generally 2-3 years of relevant experience required.

A minimum of 1 year of experience as a customer service provider in a professional environment.

Preferred: At least 3 years of experience as a customer service provider in a professional environment.

EDUCATION: Bachelor’s Degree from an accredited College or University required.


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