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Manager, Financial Operations


This is a Full-time position in Cibolo, TX posted June 23, 2021.

Purpose of Job
We are seeking a talented Manager, Financial Operations for our San Antonio, TX facility.

Develops and motivates staff toward the attainment of departmental goals.

Responsible for the day-to-day management of unit staff.

Accountable for the implementation of business plans in compliance with all prescribed policies, procedures, and regulations.

Represents the department on initiatives and projects.

Maintains expert knowledge of one operations function and expands knowledge to additional functions.

Job Requirements

About USAA

USAA knows what it means to serve.

We facilitate the financial security of millions of U.S.

military members and their families.

This singular mission requires a dedication to innovative thinking at every level.

USAA Careers – World Class Benefits (31 seconds)  

Primary Responsibilities:
Provides direction and assistance to staff and while adhering to Federal regulations, policies and procedures.

Responsible for new employee selection, employee development, performance evaluation, coaching, corrective action, and all manager related administrative functions.

Develops staff to maximize resource productivity to ensure defined business goals and objectives are met.

Assesses training requirements and determines individual training needs.

Responsible for job assignments, training, and cross training.

Maintains knowledge of all departmental functions.

Maintains comprehensive knowledge of applicable systems used in daily functions and operations.

Advises staff on difficult procedures and complex decisions.

Compiles, analyzes, and prepares reporting data on volumes, hours, and staffing for tracking, trending or planning purposes.

Monitors various reports to ensure productivity.

Analyzes workflow and processes to identify and implement improvements to gain efficiency.

Coordinates the documentation of all processes and procedures.

Represents leads the department on various committees, projects, and initiatives.

Performs all other tasks as assigned.

Minimum Requirements:
Bachelor’s degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

6 or more years of financial services experience.

2 or more years of direct team lead or management experience required.

Advanced in Microsoft Office applications and applicable systems.

Broad company-specific and industry-specific knowledge.

Proven ability to build effective cross-functional relationships with employees of various levels throughout the organization.

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Experience:
Accounts Payables operations experience.

Experience with workflow for Disbursements Support exception tasks (Tax Disbursements, P&C Claims/Life and FSB Disbursement Exceptions).  Experience with compiling, analyzing, and preparing reporting data on volumes, hours, and staffing for tracking, trending or planning purposes.

4 or more years of leadership experience.

Experience with PeopleSoft or Oracle Cloud SAP.

Experience with Corporate Card/Concur SAP.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market position.

The salary range for this position is: $66,300
– $119,500*( this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. 

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.  


 At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.  These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.  Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is not available for this position.

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