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Mid-Atlantic Finance Company: Bi-Lingual (English/Spanish) Call Center Quality Assurance Specialist

Mid-Atlantic Finance Company

This is a Full-time position in Houston, TX posted June 15, 2021.

Bi-Lingual (English/Spanish) Call Center Quality Assurance Specialist – TXQuality Assurance Specialist – Sign on bonus $250 (Houston)Mid Atlantic FinanceLOCATION: Houston TXPay Rate $15 per hourCall (713) 702 2639 for an immediate interviewLooking for a bilingual Call Center Quality Assurance Specialist who is responsible to assure that professionalism, productivity and quality are maintained and continued throughout each phone call.

The QA specialist will monitor inbound/outbound calls and assess associates’ demeanor, technical accuracy, customer service performance, conformity to company policy procedures.Essential Duties and Responsibilities:Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Ensure all QA Analyst reporting and communication requirements are met.Thrive as a team player in a fast paced, high energy, change oriented environment.Coordinates and facilitates call calibration sessions for call center management staff.Provides feedback to call center team leaders and managers.Complete all work assignments within deadlines givenRequirements:Minimum 1 year of call center customer care experience, preferably in an auto finance/banking environment.Excellent oral, written and interpersonal communication skills.Exceptional listening and analytical skills.Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel).Strong knowledge of customer care processes and techniques.Demonstrated ability to work well in a team environment.Dedication to providing exceptional customer service.If this sounds like you, please reply below and include your resume.Mid-Atlantic Finance conducts pre-employment background and prior employment verification once an offer of employment is extended.About Us: Founded in 1989, Mid-Atlantic Finance has spent over 30 years becoming the premier non-prime auto finance source in the automotive industry.

Contributing to our continued success is the focus on technology, and our nearly 300 team members who provide world class service to our clients, customers and partners nationwide.ODwaieTKkWJob Type: Full-timePay: $15.00 per hour

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