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Patient Financial Services Representative

Medix

This is a Full-time position in Frisco, TX posted May 28, 2021.

Opportunity: Patient Financial Services Representative
Patient Financial Services Representative Hours: M-F Patient Financial Services Representative Pay: $17-$18 Patient Financial Services Representative Job Description:
– Field inbound and outbound phone calls to support customer billing inquiries in a call center setting.

This includes information such as general billing inquiries, payment portal support, insurance updates, answering questions about appeal to insurance claims and giving updates about claim status, statement requests, etc.

– Document call notes on behalf of the patient into our ACE servicing system, assisting patients with making payment via the self-serve portal, and requesting items for patients via system workflows.

Updating demographics, TCPA consent, and HIPAA consent from third-parties.

– Outbound calls to collect on outstanding patient balances, including establishing payment plans, and discussing the availability of financial assistance in situations where customers have financial difficulties.

Patient Financial Services Representative Must Haves:
– Call Center Experience
– Healthcare knowledge / experience
– Must be able to explain to patients about insurance and billing inquiries
Job Requirements:
Patient Financial Services Representative Must Haves:
– Call Center Experience
– Healthcare knowledge / experience
– Must be able to explain to patients about insurance and billing inquiries

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