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PNC Financial Services Group: Market Admin Manager

PNC Financial Services Group

This is a Part-time position in Dallas, TX posted September 5, 2021.

Job ProfilePosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.

We are all united in delivering the best experience for our customers.

As a Market Administration Manager in our Retail Distribution Operations Division, you can be based in multiple locations throughout the PNC Footprint.Job DescriptionManages the staffing function to ensure adherence to recommended staffing levels and achievement of workforce optimization goals.

Collaborates to drive staffing optimization.Interprets, distributes reports and escalates identified issues, such as overtime, and enters into the time and attendance tool, adhereing to procedure.Serves as proxy for time and attendance, terminations, manager/employee directs, internal transfers, etc.

Approves job requisitions.

Collaborates for budget decisions on open requisitions and/or future staffing model.

Cascades staffing related information.

Observes and compiles branch staffing needs.

Monitors completed mid-year and year-end processes.Ensures systems access management.Supports HR/Compensation with headcount balancing and existing internal current rate of pay.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.CompetenciesAccuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.Business Acumen – Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company’s business; ability to apply this knowledge appropriately to diverse situations.Customer Experience Management.

– Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Effectiveness Measurement – Ability to measure the quality and quantity of work effort for the purpose of improvement.Financial Analysis – Knowledge of and ability to read, interpret and draw accurate conclusions from financial and numerical material.Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.Matrix Management – Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.Organizational Change Mgt – Ability to manage the successful and smooth transition from current to desired culture, practices, structure, and overall organizational environment.Process Management – Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.Strategic Thinking – Applies organizational acumen to identify and maintain focus on key success factors for the organization.Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.

Certifications are often desired.

In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.EducationBachelorsAdditional Job DescriptionBenefitsPNC offers employees a comprehensive range of benefits to help meet your needs now and in the future.

Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; maternity and parental leave; paid holidays, vacationdays and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.

To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.Com > New to PNC .Disability Accommodations Statement:The PNC workplace is inclusive and supportive of individual needs.

If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at Human Resources Service Center hours of operation are Monday Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO):PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California ResidentsRefer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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