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Principal Systems Services and Support Analyst

Fidelity Investments

This is a Full-time position in Austin, TX posted July 28, 2021.

Job Description: The Role As a member of the Operations CoE, you blend deep operational expertise with a passion for optimizing and standardizing processes and driving standard methodologies across the organization.

You are deeply committed to delivering value to our business partners and improving the customer experience.

In an agile structure you will partner with other teams to build and evolve practices and standards that can be consistently applied across the Enterprise.

Your specialized skills and expertise will help influence the vision, strategic decisions, solutions development, and priorities of the CoE.

The Expertise and Skills You Bring Bachelor’s Degree in Computer Science or related technical field ITIL and/or Cloud Certifications preferred but not required 10 years of work experience in IT-related field Possess a Systems Mentality Experience influencing and collaborating with people and teams Have a deep understanding of IT processes and ITIL practices Approach challenges holistically and question the status quo Strong communication and interpersonal skills with which you influence decisions and engage across Fidelity and at all levels of the organization Proactively develop and share your knowledge, expertise, and perspectives across your CoE and with our business partners Possess a track record of optimally managing and prioritizing your time based on strategic business needs

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