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Administrative Clerk (Utility and HOA Coordinator)

24 Asset Management

This is a Contract position in Longview, TX posted March 14, 2022.

Job Description Utility and HOA Representative Job Description 24 Companies Role: Utility Coordinator / Research Analyst Fulltime Non-Exempt with Overtime and Benefits Reports Directly to Special Projects Manager About the Company: 24 Asset management Corp (24asset.com) was founded in 2007 to provide services for large portfolios in property management.

These services include marketing foreclosed property (REO) to sell and property management services such as cleanouts, landscaping, renovations, and repairs.

The property management division requires operations to manage a network of 6000 vendors and in-house crews to perform these services.

Every month the company manages thousands of properties in all 50 states.

The property management of pre-foreclosure and foreclosed properties is also known as Field Services and Preservation.

Since 24 Assets start, the company has managed over 500,000 assets building a reputation with large banks and government entities (GSE) to perform in the most challenging scenarios.

24 Asset’s brand is rooted in performance.

The firm’s foundation is built on superior customer service, best in class proprietary technology (Visneta.com), and a team set out to execute to drive definitive results for all 24 Asset’s clients.

Candidates should be energetic and ambitious, looking to grow with the company.

Candidates will be responsible for managing field service orders, data entry, logistics, vendor management, and other miscellaneous tasks on large government portfolios with thousands of properties in Pre-Foreclosure or Foreclosure.

The candidate should be an excellent communicator to facilitate phone and email interactions with vendors and clients regarding property issues.

Attention to detail, organizational skills, and meeting critical timelines are factors in a candidate’s success in the role.

Assist with developing plans, processes, and comprehensive reports for tracking, monitoring, and executing required real estate services to ensure sustainment support of homes managed.

Support, improve and perform various maintenance planning, supply support of programs.

Overview: The Utilities and HOA Team manages communication and pays invoices related to the properties the firm handles.

When properties are assigned to the firm, this team is responsible for initial research to determine the Electric, Water, Sewer, HOA, City, and Police departments that would service the property.

Once parties are identified, team members reach out to each entity to ensure there are no past due invoices and activate services for properties and set up ongoing payments required.

Properties with electricity activated require the firm to pay monthly, and this is a similar process with homeowners associations (HOA) and city/municipalities.

Qualifications: This is an entry-level position, and the company will train the candidate in industry property management guidelines and systems.

A background in real estate, construction, landscaping, or property management is desired as well as experience with document review and preparation is a plus.

Must be self-motivated and focused on providing high levels of service.

Proficient with MS Word, Excel, and Outlook.

Excellent oral and written communication skills.

Preferred knowledge of the real estate industry, title and closing process Strong attention to detail with the ability to spot-check for errors.

Ability to identify areas of concern, suggest solutions, and use problem-solving skills to address issues.

Ability to Multitask working on several different properties at one time.

Applicants must be able to commute to the office daily and pass a background check.

Responsibilities: Review property to ensure all outstanding liens, utility, and HOA payments are made in a timely manor.

Work with the settlement agent, realtor, and asset manager to ensure all payments have been made, and the property closes on schedule Identify the utility company, condo, city ordinances, and HOA Company for property in inventory as assigned nationwide.

Ability to negotiate payment reduction with utility and HOA Company.

Gather information regarding violations, fees and penalties that may have accrued on property and ensure the client is only paying invoices according to local foreclosure guidelines.

Process payment as needed in a timely matter so the client does not incur late fees Ability to learn new company-specific software programs as well as proficiency in Microsoft Office suite Will review title, deeds, and legal documentation Ability to assess, evaluate and solve problems Must have excellent time management skills, be efficient, meet deadlines, and handle multiple tasks in a busy, deadline-oriented environment Must exercise strong customer service skills Ability to work well within a team Must possess excellent organizational skills and strong attention to detail to ensure accurate accounting of invoices and bills paid.

Ability to demonstrate a high level of poise, tact, and diplomacy Demonstrated ability to build relationships with all employee levels, and diverse groups Easily adaptable and self-motivated Typical Functions: Daily research newly assigned Pre-foreclosure and Foreclosed Properties Utility Service Providers, identifying and assigning contact in website HOA / Condo associations applicable to properties managed Ensuring foreclosed properties are registered with city ordinances Ensuring no existing leans or violations and clearing those issues Negotiate and prepare invoices based on local/state statutes Communicate via phone and email to research, follow-up, and answer inquiries with Utility, HOA, and Cities.

Gather backup documentation required to pay invoices on behalf of the client.

Requires sound knowledge to navigate the company’s online property management website and ordering system, along with good knowledge of services and guidelines.

Works with other departments to coordinate work when required by cities or to activate utilities when required.

Passes only the most complex property issues to higher-level staff for assistance.

May aid lower-level staff in completing similar tasks and follow-up activities related to servicing properties.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office.

The noise level in the work environment is usually quiet to moderate.

The worker is not substantially exposed to adverse environmental conditions.

This job is performed in a generally clean and healthy environment.

Company Description Over the last decade 24 Companies has managed over 500,000 properties.

24 Companies is a full service real estate firm.

Long-term transparent partnerships are the greatest asset we protect.

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