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3 Day Blinds: Field Training Support Specialist

3 Day Blinds

This is a Full-time position in Austin, TX posted October 10, 2021.

With over 40 years of success, 3 Day Blinds has become the leading national retailer and manufacturer of quality custom made blinds, shades, draperies and shutters.

We help transform our client’s homes and workplaces by offering a wide variety of products that add beauty and comfort to every space.

It takes a talented group of individuals to do what we do, and we do it together as One Team.

We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.The role of The Local Market Coordinator (LMC), Reporting to the District Sales Manager (DSM), is key to the success of our ever-growing team of Design Consultants (DC’s).WHAT’S IN IT FOR YOUYou’ll receive 4 weeks of world class training and be provided with state of the art tools, including a laptop, smartphone, product samples, and other resources necessary for you to support DCsWe offer a competitive benefits package including Medical, Dental, Vision, and a 401(k) with a company match.Mileage ReimbursementEnjoy working in the field vs behind a desk, where your days are primarily spent accompanying new Design Consultants on their appointments to help ensure their success!HOW YOU’LL CONTRIBUTEProvide support to new DC’s on ride-alongs 5 days a week for first 3 4 weeks of selling, and subsequently provide feedback/coaching to the DC that is specific and actionableSupport new DC’s success by reviewing training items and by coaching to opportunities that arise on appointmentsAssist new DC’s with reviewing of client invoices to catch potential errors before order goes into productionVerify accuracy of window measurements while on ride-alongsProvide the DSM with accurate, substantive, and timely written & verbal feedback including issues being seen in the fieldHelp instill good habits in new DC’s that will lead to their success: time management, following processes, responding in a timely manner to all email inquiries from Corporate Office, DSM and Customer CareImprove sales errors occurrence and first time installation rates by researching and understanding causes of DC errors, coaching DC’s and providing feedback in team meetingsPartner with installers to identify causes of measuring errors and assist with measuring workshops in coordination with the Training Department or Installed Services DepartmentPresent product related updates in team meetings as required by Training DepartmentHelp coordinate installer ride-alongs with new hires during trainingLive our Core Values of Integrity, One Team, Excellence, Superior Client Experience and Passion, to Delight our CustomersATTRIBUTES FOR SUCCESSWell defined relationship-based service skills, with demonstrated customer service orientationStrong ability to manage competing priorities in a timely manner, and multi-task within a fast-paced and dynamic environmentAbility to learn quickly and be resourcefulAbility to understand and carry out oral and written instructions and request clarification when neededExcellent interpersonal and communication skillsAbility to work independently, but also engage successfully in a teamWell organized with attention to detail and consistent follow throughREQUIREDHigh school degree or equivalent is required.Proficiency with Microsoft Windows based platforms such as Word and OutlookReliable transportation, a valid driver’s license and proof of insuranceAbility to travel overnight to support DCs in other markets if need be, and if DC is within own market, but appointments are too far from LMC to accommodate commute back and forth each day.

Approved travel related expenses are paid for by the company, and we offer a per diem when overnight stay is required.Can lift & carry up to 35 poundsPREFERRED2 year college degree is preferred in a related discipline2 years of facilitative training experience3-5 years of retail or in home sales support experienceExperience within window treatment industry

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