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A Line Staffing Solutions: Remote Healthcare Call Center Representative

A Line Staffing Solutions

This is a Full-time position in Dallas, TX posted November 27, 2021.

Job Description Full time Remote Healthcare Call Center Representative with a major healthcare company Starting ASAP Apply now with Thu Phan at A-Line Pay Rate: $15/hour if bilingual in Spanish $15.50/hour Schedule: The first 8-9 weeks is a training schedule which is 8:30-5pm.

Once training is completed schedule is 10am or 11am to 7pm.

Schedules can vary drastically since we are 24/7 operation to include working weekends and holidays.

Must be available 1st, 2nd, and 3rd shifts.

Position is fully remote and can be located anywhere in the US Job Responsibilities: Answer incoming healthcare contact center calls and route appropriately to clinical staff.

Gather and verify demographic information and document calls using standard computer software and systems.

Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls; escalate crisis calls according to standard operating procedures.

Use verbal communication strategies to effectively elicit information, gain confidence from caller and provide reassurance.

Answer inbound call and make outbound calls according to department policies and procedures.

Use active listening skills and interviewing techniques to accurately identify caller’s presenting concerns.

Identify and employ alternative approaches to communicate with callers when encountering barriers.

Required: GED or High School Diploma 1 year of customer service/call center experience 1-2 years of Medicaid and Medicare/Healthcare insurance knowledge a plus Typing score of 40 WPM or more Familiar with Excel Good at multitasking and data entry Why Apply: Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability 401k after 1 year of employment: With employer match and profit sharing Keywords: Data Entry, Healthcare, Call Center, Insurance Verification, Prior Authorization, Reimbursement Counselor, Medical Customer Service, Inbound Calls, Outbound Calls.

To apply, send your resume to Andrew DeMoss at ademossalinestaffing.Com

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