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Accounts Payable Call Center Rep

Integrated Resources, Inc

This is a Full-time position in Houston, TX posted August 26, 2021.

PLEASE REVIEW ATTACHED FOR KEY DETAILS!!POSITION REQUIRES ONSITE PRESENCE.

BILL RATE SHOULD NOT EXCEED *** P/HR.

SCHEDULE IS 9A-6P CT.

EXPERIENCE HIGHLY PREFERRED OR AT LEAST EXPOSURE TO AP INVOICING AND RECONCILIATION ON SOME LEVEL.I.

Job SummaryAnswer incoming calls from customers and field contacts.

Respond to inquiries, handle complaints, troubleshoot problems and provide best in class customer service.II.

Essential Duties and Responsibilities include the following.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Other minor duties may be assigned. Answer calls professionally and with courtesy Answer calls timely to minimize call flows, abandon rate*** and hold times Respond to customer inquiries Research required information, including accounts payable transactions using available resources Address and resolve supplier issues/concerns Enter customer information into Ticket Tracking System Identify and escalate priority issues Route calls to appropriate resource or department Work with other departments to assist and resolve customer concerns Follow up customer calls where necessary Assist with work flow within the Accounts Payable department Collaborate with other team members to ensure the team is meeting all key performance indicators Identify and report trends and improvement opportunities to Management Other duties as assignedIII.

QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job.A.

Education and Experience Required: High school diploma or G.E.D, and zero to four years previous experienceB.

Certificates, Licenses, Registrations or Other RequirementsNone required.C.

Other Knowledge, Skills or Abilities Required Required: Must be punctual and committed to making sure Call Center phones are covered during working hours Exemplify courtesy, professionalism, and respect for customers and co-workers Excellent verbal and written communication skills are required; ability to convey information clearly and accurately Excellent interpersonal skills, pleasant phone manner and professional attitude Strong organizational skills, attention to detail, high degree of accuracy, resourceful, and self-directed. Must be able to work in a team environment and help the team achieve their goals Ability to prioritize and multi-task, work under pressure and meet deadlines required Adaptable, creative and team oriented; willing to learn new procedures and be receptive to coaching Knowledge of customer service principles and practices Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint) Proficient with ERP Accounting Software (i.e.

PeopleSoft, Coupa, etc.) Basic accounting, reporting, math and data entry skills Ability to maintain confidentialityIV.

Work EnvironmentListed below are key points regarding environmental demands and work environment of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting.

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