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Apex Systems: Customer Service Representative

Apex Systems

This is a Full-time position in Houston, TX posted June 16, 2021.

Apex Systems currently has an exciting opportunity in Houston, Texas!

Our client is looking to bring on a large number of customer service representatives for a 6 month contract opportunity.

Please see the job description below, and if you are interested please send your resume to Austin Joseph.Location:Northwest Houston, TXContract length: 6 months with potential to go permanentPay Rate: $13.50/hourThe hours of operation are 7am-10pm Monday-Friday.

Employees are assigned an 9-hour shift (8 hours plus a lunch break) that will be the same every day.

However, specific shifts cannot be guaranteed, so candidates must be flexible to work ANY of the following shifts:7-48-59-610-711-812-91-10To fulfill this role, the Participant Services Representative will:Answer approximately 50 incoming calls per day from plan participants and provide accurate answers regarding defined contribution retirement plans, defined benefit retirement plans, health and welfare benefit plans, and other human resource related services.

These inquiries are handled by communicating in a clear, concise, and confident manner in order to provide an excellent customer service experience in a fast paced work environment.Ensure that all transactions are submitted in a timely and accurate manner.Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability, and have a willingness to develop and consistently improve.Qualifications:Demonstrated customer service experienceCall center experience is a bonusExcellent communication skills (both verbal and written), ability to research, follow up and resolve sensitive issues, proficient in working with web based applications and Microsoft OfficeCandidates must have a reliable form of transportation, the site is difficult to access by public transportation

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