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Apple: Gio Senior Network Support Engineer- Enterprise Networks


This is a Full-time position in Austin, TX posted August 20, 2021.

SummaryPosted: Aug 19, 2021Weekly Hours: 40Role Number:200275701The Information Systems & Technology (IS&T) team manages key business and technical infrastructure at Apple how we take an order online, the experience with technology in our retail stores, how much network capacity we need around the world, the processing of every credit card an iTunes customer uses, and closing the books.

IS& T does it all!We are currently looking for a highly motivated, technically savvy, customer focused Network Support Engineer to support Apple’s global networks.

This is a fast paced and highly demanding environment.

If you have a strong passion to work in a growing environment of innovation while exuding deep collaboration skills, this position is for you!*This position can also be based in Elk Grove, CA*Key QualificationsExtraordinary interpersonal communications and customer-service skillsWe are seeking 3-5 years of experience in Network troubleshooting and ability to troubleshoot VXLANAbility to maintain composure and customer-service focus in stressful and ambiguous situationsUnderstanding of large scale enterprise IT infrastructures and corresponding dependenciesAble to proficiently coordinate and troubleshoot with internal and external partners within a large scale enterpriseExperience evaluating & managing outages to business critical infrastructureKnowledge of TCP/IP and OSI modelsWorking experience with IPv6, IPV4Solid understanding of large scale LAN and WAN technologiesExpertise in automation such as Perl or PythonAble to affectively navigate UNIX, LINUX, and/or FreeBSD based operating systemsUnderstanding of the following technologies: OSPF, BGP, STP, TCP/IP, 802.11ac/n/g/b, Trustsec, 802.1XKnowledge of VPN technologies such as IPSec, DMVPNHands on experience with Palo Alto, Cisco ASA/Firepower, Juniper SRX and wireless controllerACL management and implementationDescriptionImagine what you could do here.

At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly.

Bring passion and dedication to your job and there’s no telling what you could accomplish.IS& T’s Global Infrastructure Operations (GIO) provides architecture, planning, management, and maintenance of Apple’s global networks and computing systems.

GIO delivers world-class information technology infrastructure from including Apple’s data and voice networks, and data center hosted computing systems to each Mac or IOS device and everything in between.Preferred Experience and Skills: Cisco CCNP certification, Juniper JNCIS, or JNCIP, or Palo Alto Networks PCNSA certification Programming experience in Python, Perl, Ruby, and Go Experience with centralized configuration management and automation technologies such as Ansible, Salt, Chef or Puppet Minimum of 1 year of experience with ITIL incident and problem management is a plusEducation & ExperienceBachelors degree in IT or equivalent experienceAdditional RequirementsFlexibility to work in shifts.Professional to expert level certifications preferred.1 to 4 years of Network Operations experience is ideal.

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