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Application Support Engineer

AgreeYa Solutions

This is a Full-time position in Lewisville, TX posted May 16, 2021.

Sr. Application Support Engineer Lewisville, TX (Remote to Onsite) Duration 6 + Months AgreeYa is a global Systems Integrator and is seeking a Sr. Application Support Engineer. The Sr. Application Support Engineer will be responsible for Responsibilities Provide day-to-day operational support on various technology platforms within the company. Manage centralized ticket queue, assign track tasks for timely resolutions. Provide Level 23 technical support for data processing problems production escalations (24×7 on-call escalation supports). Analyze and review the daily job outputsalerts from the applications to ensure that any errors are addressed immediately and communicated to the respective user groups. Provide data analysis on various technology platforms within the company and act as a Subject Matter Expert Troubleshoot rectify application errors by analyzing applicationjob logs, processes, and procedures. Create and Execute complex SQL and UNIX scripts based on the business requirements. Perform data analysis tasks with SQL in order to analyze data processing errors Create complex adhoc reports using free form SQL based on user requests Perform Data Enrichmentcorrection of sensitive data using SQL Improve operational efficiency by automating the workflow Create maintain operational documentation troubleshooting guides. Continuously identify and takes initiatives to improve applications, processes, and business logic to meet user needs as well as improve operational efficiency. Work with the on-shore team to coordinate the tasks. Provide status to the management on regular basis. Qualifications Bachelor’s degree with 5+ years or equivalent experience in providing application support, technical analysis on data processing problems, analyzing applicationjob logs for troubleshooting creating adhoc reports using SQL. Ability to effectively provide support to applications belonging to various software technologies, platforms tools Mature skills in data analysis, a relational database like DB2, RedShift, MySQL, Netezza etc Experience in creating complex SQL queries, reports Experience in supporting troubleshooting applications in various programming languages. Experience with AWS environments to check the service health and exposure to components EC2, SQS, S3, RDS etc Experience with ReadyAPISoapUI Experience with technologies including Web Services, XML, XSD, CSS, SOAP, and FTPSFTP, etc Exposure to Business Intelligence tools like Data Stage, Matillion, MicroStrategy, Power BI, etc is a plus. Exposure in working with on-shore team Must possess excellent team leadership skills and analytical skills to be a point of escalation. Excellent organizational and communicational skills Self-motivated and able to work independently. Ability to effectively prioritize and execute tasks in a fast-paced environment Ability to absorb information quickly and retain this knowledge for future reference. About Us AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,850 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services Insurance, Healthcare, Utility Energy, Technology, Public sector, Pharma Biotech, and others. Please visit us at www.agreeya.com httpwww.agreeya.com for more information. AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career Culture httpsagreeya.comcareer-culture .

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