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Application Support Engineering Analyst – TTS Tech

Citigroup Inc.

This is a Full-time position in Irving, TX posted August 8, 2021.

Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking.

Our teams are creating innovations used across the globe
– we’re changing the way people bank and how the world does business.

Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses.

The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi.

Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.The Apps Support Intermediate Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family.

Applies analytical thinking and knowledge of data analysis tools and methodologies.

Breaks down information in a systematic and communicable manner.

Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.

Moderate but direct impact through close contact with the businesses’ core activities.

Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.Responsibilities:* Analyze, manage and implement development for requested changes.* Analyze and manage all compliance and security requirements to the set of applications.* Provide day-to-day user support for UAT environment of local business applications, share analytical expertise and consult business colleagues from different units.* Inform and involve the appropriate support teams where required.* Provide periodic reporting to line management.* Perform other functions as requested by management in line with position objective.* Comply with corporate policies and standards.* Coach and train new team members.* Performs other duties and functions as assigned* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:* 2-5 years experience in an Apps Support role.* Application development and modification and / or maintenance of applications.* In-depth knowledge of development tools and languages.* Work closely with business partners in defining requirements for systems applications.* Work experience in Technical Production Support roles preferably within financial services organization* Ability to document and standardize processes around support proceduresEssential Technical Skills:* Strong SQL foundation* Demonstrated experience within production support for at least 3+ years, or experience in level II production support* You are comfortable working within a Linux environment* You have supported applications deployed in WebSphere* You can support applications built in Java, python or Perl* Any RDBMS from the following: ORACLE, Sybase, MS SQL & DB2Nice to have Technical Skills* Know-how of Big Data technologies (Hadoop, Kafka, Mango DB, Hive, Hbase, CR8)* Familiarity with Autosys* Coding skills in Java or PythonEducation:* Bachelor’s/University degree or equivalent experience

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