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BDC | Call Center Associate

AutoNation, Inc.

This is a Full-time position in Irving, TX posted July 16, 2021.

AutoNation Headquarters Are you tired of applying to jobs that you know are a dead end? Are you outgoing, driven, and willing to put in 110% to be the best? Have you ever been told “you should be in sales”, but don’t know how to get your foot in the door? If you answered YES to these questions, then continue reading…you may have just found the exact opportunity you’ve been searching for!! AutoNation is NOW HIRING Call Center Associates for our Business Development Center in the Dallas/Ft. Worth area! We’re looking for Associates who love working with the public and can easily deliver an empathetic and compassionate approach. Candidates should possess strong written & verbal communication skills, love the thrill of being challenged to succeed, and enjoy working in a call center environment! This position requires individuals to be self-motivated, persistent, and able to perform at a fast pace. Must be available to work full-time retail hours, including most holidays. Shifts are between 9am-9pm Monday-Saturday Bilingual English/Spanish preferred Call center experience preferred Sales experience is a plus, but not required If you have a competitive spirit and the determination to move forward, come check out AutoNation and see what YOUR career could look like working for an automotive group that refuses to slow down! Position Overview Our Call Center Associates are responsible for handling internet inquiries and phone leads in order to generate appointments for the dealership sales departments. Successful associates will make an average of 80 calls per day and send 80 emails per day. Who would I interact with? This position interacts daily with customers, the Business Development Manager, dealership Management, and support staff. What are the day-to-day responsibilities? • Receiving inbound sales phone calls and ecommerce leads • Identifying the client’s needs and scheduling appointments • Placing outbound phone calls to potential leads • Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration • Contacting clients prior to appointment date to confirm appointment • Call contacts interested in selling their vehicles and set appointments with stores • Mailing marketing letters to provided leads • Following up post visit to ensure customer satisfaction What are the requirements for this job? • High school diploma or equivalent • Excellent oral, written and interpersonal communication skills • Extensive customer service, sales, or telemarketing background • Computer literacy, strong organizational and follow-up skills • Ability to read and comprehend instructions and information • Excellent problem solving skills AutoNation is an equal opportunity employer and a drug-free workplace. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Keywords: sales call center, outbound sales, first call services pros, ATS national, phoneternet llc, call center vpo, e-tech global services and exchange, alliance communications, vera voice, bold sales solutions, automotive, telemarketing, time share, cellular, cold calls, business to business sales, agent, insurance, entry level, door to door, e-comm, ecomm, ecommerce, advisor, inside sales, phone sales Customer Service, Call Center, BDC, Sales, Xtime, CDK Company Overview As America’s largest and most recognized automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits and a culture that believes in investing in our Associates’ professional futures. With over 315 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 13 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering a peerless Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $25 million dollars to drive out cancer, create awareness, and support critical research. Benefits Click here to learn more about our Benefits. Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you. AutoNation is an equal opportunity employer and a drug-free workplace.

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