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Bilingual Call Center Customer Service Representative (Not remote)

Westpark Communications, L.P.

This is a Full-time position in Spring, TX posted August 19, 2021.

Westpark Communications is a family-owned & operated 24/7 Live Answering Service and Call Center with a friendly environment. We are committed to exceeding our customer’s expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic, and have a passion for providing outstanding customer service. Come join our winning team where we have all the right answers!Westpark Communications is growing and we are looking for Bilingual Customer Service Representatives!Your main responsibilities will be:Answer inbound calls as well as assist customers who have specific requests/inquiries.Capturing information and entering data into the computer in a timely manner.Operate our customer service database and read relevant call handling instructions.Relay messages and route calls to the appropriate resources.Follow up the calls of the client with clerical duties as well as liaising with other departments.Dedicate your work-time to providing personalized customer service at the highest level.What is required of you?Previous call center experience preferred.Previous customer service experience.Bilingual- Ability to read, write, & speak Spanish and English fluently.High School Diploma or GED.Pleasant and friendly mannerism, with a sound knowledge of telephone etiquette.Basic computer navigation skills.Quick and correct typing – ability to create grammatically correct responses without spelling errors.Positive attitude and a passion for learning.Reliable transportation and attendance.Ability to pass a criminal background check.Ability to uphold our company values.What’s in it for you?Competitive pay structure (The following is the general pay structure. Days are subject to change based on your ability to master the skillsets. Time-frame to master all skillsets is at 6 months or sooner).Training Period (Day 1-31): $14.25/hr.Skillset Training: $15.25/hr. with a $500 Performance Bonus.Skillset Completion: $17.25/hr.Medical, Dental & Vision Insurance.401(k) with company-matched funds.Paid Time-Off.Fun, flexible, and casual work environment/culture.Continued training and development.Top of the line training.Opportunity for growth!NOTE:This is not a remote position.Westpark Communications provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Westpark Communications complies with applicable state and local laws governing nondiscrimination in employment. Associated topics: agent, answer, call center specialist, clerk, client, internship, service agent, system support, technical assistant, telephone

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