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Bilingual Call Center Representative ($24.50)

Texas Mutual Insurance Company

This is a Full-time position in Austin, TX posted July 22, 2021.

Texas Mutual provides top tier service to our policyholders, injured workers, providers, and other partners through responsive communication.

As a Bilingual Call Center Representative, you will play an essential role in responsive service to our customers by answering in-bound calls, offering support, and finding resolution to their inquiries.

Texas Mutual also offers great benefits (see below), opportunities to volunteer in the community, and modern sit/stand workstations in a brand-new office located in the sought-after Mueller Town Center District.

Responsibilities & Qualifications What you can expect: * Upon successful training completion, enjoy three work-from-home days each week (two days in the office).* Work schedules are Monday through Friday typically from 8:30am to 5:30pm.* Promotional opportunity within 18 months from date of hire with a starting salary of $26.65.

In this role, you will: * Be the first contact for customers and injured workers, delivering excellent customer service.* Answer inbound phone calls, resolve caller needs, and provide information.

Required Qualifications: * High school diploma.* 2 years of customer service, call center, or insurance industry experience.* Passing score on reading comprehension.* Bilingual in Spanish and English.

In this role, you will need to retain a significant amount of information, follow a strict schedule, and provide individualized attention to each customer.

Our Benefits: * Opportunity for remote work up to two days per week for most positions* Performance bonus* Professional development and tuition reimbursement* Automatic 4% employer contribution to retirement plan* 401k plan with 100% employer match up to 6%* Three weeks’ time off for vacation* Generous sick, holiday and volunteer time off* Day one health, Rx, vision and dental insurance* Life and disability insurance* Flexible spending account* Pet insurance and pet Rx discounts* Free on-site gym, fitness classes, and health and wellness resources* Free identity theft protection* Free 2nd medical opinion service* Free student loan repayment and refinancing consultation

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