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Bilingual Spanish Customer Service Professional- Fort Worth, TX

Dialog Direct

This is a Full-time position in Fort Worth, TX posted August 22, 2021.

Dialog Direct, a Qualfon company, is actively hiring bilingual customer service professionals for fielding inbound calls from our customers.Must be able to work in our office at 4301 Cambridge Rd Forth Worth, TXOur Mission:Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.* Further your education and earn a college degree through our Qualfon University program* FREE access to personal and professional support through the Qualfon care coaches* Medical, dental benefits, vision and life & accident insurance for full-time employees* Competitive wages* Opportunities to earn additional income through incentives* Paid time off* We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values* Dialog Direct is dedicated to ensuring all team members have Fun@Work!What you will be doing* Answer incoming calls and assist customers* Research information in databases to resolve customer issues* Maintain composure in escalated situations* Operate accurately and efficiently in a fast-paced environment* Handle multiple responsibilities at one timeWhat skills you will need* Minimum one year previous call center experience* Typing speed of 25 WPM with 90% accuracy required* Ability to multi-task efficiently* Computer knowledge in Windows-based application required* Strong ability to communicate articulately and succinctly both verbally and in writing* Manages emotions and maintains positive energy* Passion for meeting or exceeding performance goalsImmediately Hiring Call Center openings!Job Type: Full-timePay: From $12.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Disability insurance* Employee assistance program* Employee discount* Flexible spending account* Health insurance* Life insurance* Paid time off* Paid training* Vision insuranceSchedule:* 8 hour shift* Monday to FridayCOVID-19 considerations:We are 100% compliant with CDC safety Guidelines. We are committed to safety first for all of our team members in all of our locations and offer flexibility for remote opportunities as necessary.Education:* High school or equivalent (Preferred)Experience:* Call center: 1 year (Preferred)* Customer Service: 1 year (Preferred)Work Location:* One locationWork Remotely:* No

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