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BrainMD Customer Service Rep

Amen Clinics

This is a Contract position in El Paso, TX posted March 13, 2022.

Job Summary: BrainMD is the leading provider of doctor-formulated nutraceutical supplements, online courses, media products, and self-care items for optimizing brain health.

Founded by 12x New York Times bestselling author and world-renowned brain imaging specialist Daniel G.

Amen, MD, we believe that when you change your brain, you change your life.

From cutting-edge dietary supplements based on the latest science and medical data to comprehensive online learning courses led by world-class instructors, our products are designed to help you feel your best.

By providing better ingredients and trustworthy guidance, we aim to empower our customers to make the right choices for their health.

With a highly engaged, loyal customer base already in place and an ever-expanding lineup of new products, BrainMD is rapidly growing.

Were looking for a new Customer Service Representative to join our small but mighty Customer Support Team and be a part of our success www.brainmd.comJob Summary:As a Customer Service Representative, you will be communicating with customers daily.

Understanding and supporting the needs of our customers is a main priority for us, and each interaction must be handled with enthusiasm and care.

Success in this position requires great customer service skills, compassion, communication skills, self-motivation, and being a collaborative team player.

This position is currently based out of our Costa Mesa office.

As a member of the team, you will be responsible for providing each of our valued customers with an extraordinary experience.

This will require mastering our backend systems, learning our various proprietary products and ingredient terminology, and working with other members of the team to ensure our customers have a wonderful experience from start to finish.

Essential Duties & Responsibilities: Essential Duties and ResponsibilitiesAnswer phone calls promptly and in a professional mannerRespond to a high volume of emails from BrainMD customers in a timely mannerLeave every prospective and current customer feeling valued, and excited to come back Represent the brand while delivering exceptional experiences via phone and emailAssist with placement of orders, returns, and other customer requests Be up-to-date on current offerings and subscription management techniques, helping with subscription-related tickets when neededPlace outbound follow-up calls to prospective customersGive detailed explanations of products and services to current and prospective customersContinuously look for and propose ways to increase efficienciesResolve and escalate customer complaints as necessaryWork closely with our warehouse team on order fulfillment, returns and cancellations, and faulty product Qualifications, Knowledge, Skills & Abilities: Qualifications & ExperienceHigh School Diploma and/ or GED requiredAssociates or bachelors degree preferredPrevious experience working in a customer service settingExceptional phone etiquetteProfessional demeanorExcellent listening skills and the ability to ask probing questions, understand concerns and overcome objectionsFast learner to gain knowledge about the products we offer and be able to provide recommendations if appropriateStrong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environmentStrong verbal and written communication skillsStrong interpersonal skillsEmpathetic, and a natural problem solverTeam player willing to help out wherever neededPositive attitude with a passion for delighting customersProficient with Microsoft Office and possess basic computer skillsBilingual in Spanish is a plus

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