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Business Operations Manager-Customer Services

Alteryx

This is a Full-time position in Plano, TX posted June 3, 2021.

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.Job DescriptionWhy work for just any analytics company? At Alteryx, Inc., we are explorers, dreamers and innovators. We’re on a journey to build the best analytics platform in the world, but we can’t do it without people like you, leading the way. Forget the stereotypical tech companies of the past. Embrace the unconventional, exercise your imagination and help alter the future with Alteryx.Alteryx is searching for an Business Operations Manager, Customer Services Operations based in our Redwood City, CA office. This position is remote-friendly.As Business Operations Manager, you will be reporting to, and partnering with, the Director of Customer Services Operations on a range of mission-critical, highly visible topics for the company and in Alteryx’s Customer Services Organization. You will be a partner with the leadership team to focus on delivering business operational discipline for the Customer Services Organization. You must be able to build & implement business operational rigor that will enable the organization to drive business performance in order to evolve and scale for long-term success. Flexibility, creative problem solving, and the ability to interact with different levels of management and people with different personality styles is necessary. Your ability to innovate and be a trusted advisor are essential. You bring out the best in people to ensure the success of the team, our business and our customers.In this role, you will support Alteryx’s mission to deliver a seamless customer experience across all stages and touchpoints in the Customer Services Organization with passion, collaboration and data. You will help us develop a deeper understanding of our customers, partners, and business to build operational and financial management that will drive higher customer satisfaction, new business growth and profitable expansion. You’ll work with key business leaders and subject matter experts that include Customer Services (Operations, Customer Success Management, Renewals, Support and Enablement), Product Management, Sales, Marketing, Finance, Human Resources, and IT to achieve key outcomes. We are looking for a professional who will collaborate, challenge the status quo, lead with a customer first mentality, develop processes, tools and innovative ways of thinking to drive operations within Customer Services with data & analytical capabilities.Key Responsibilities:As a Business Operations Manager, you will have several key responsibilities:* Build, identify, and manage key measures (metrics) that will deliver business performance, and participate in leading regular business reviews (QBRs) with the senior leadership team. Included are the development of a systematic approach and operational governance in order to improve business performance thru the ongoing management of KPIs, metrics, & scorecards.* Collaborate with finance business partners and leaders to build P&L management and fiscal planning rigor to help drive profitable growth & expansion.* Develop and implement a resource management & capacity planning framework in partnership with key business leaders, human resources, data analytics and automation teams.* Crystallize & translate key business & financial drivers and implement business modeling, financial modeling, and forecasting capabilities for data driven decisions.* Partner with senior customer services leaders and across functional teams to determine business data requirements that will achieve business outcomes* Own & lead key operational initiatives to drive business value and impact.Other key responsibilities:* Demonstrate discretion and professionalism when working with the Leadership Team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.* Build and maintain cross-functional relationships for effective business partnering, results, and outcomes.* Assist in communication and change management to ensure transparency across the organization as well as fostering a culture of transparency, accountability, and consistency.* Support and champion continuous operational improvement and exploration.* Partner with the Leadership team to build processes and structures that can scale with the company & organization’s growth.* Support and evaluate key business challenges; and direct the development of new or innovative solutions.Experience:* BA/BS degree with 10+ years working in business operations or related experience. MBA preferred, not mandatory.* Solid understanding of profitability levers with experience managing a P&L business including modeling and forecasting.* Solid understanding of identification and build of key business metrics, resource management, and capacity planning, including ongoing management thru regular business reviews.* Must have experience managing & leading cross-functional projects or programs of high complexity in similar business operations role in a direct or indirect capacity.* Must have experience partnering, influencing, and/or gaining acceptance with senior management to establish operational objectives and assignments.* Experience and understanding of a services or customer experience organization, its processes, and its policies are a strong plus. ?Including knowledge of back-office systems to support the business.* Proficient in data analysis and visualization with analytics tools.* Strong mastery of MS Office and other reporting tools.Qualifications:* Excellent interpersonal and communication skills.* Ability to present, organize, and convey complex problems or issues within and across other functions and with client groups; partner with client groups in a team setting to provide business solutions.* Ability to think strategically and tactically to devise and execute an action plan that leverages business analysis, problem solving, team leadership, and collaboration skills.* Ability to work effectively in an unstructured environment and manage complex cross-organizations projects where success is predicated on influencing team members without having direct authority over them* Ability to succeed in situations with a high degree of ambiguity, think “outside the box” and be an instrument of change.* Ability to see the “big picture” and holistic understanding of organizational goals and how they impact the operation of the business.* Ability to Influence best practices cross functionally.* A track record of consistently delivering excellent results in the face of a dynamically changing environment.CompensationAlteryx is committed to fair and equitable compensation practices. The?salary?range for this role in Redwood City, CA is $122,100-$207,600. This position is also?remote-friendly and, as such, compensation will ultimately be in line with the location in which the position is filled.?Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location.? This role is eligible for variable compensation including bonus and stock grants.Benefits & Perks:Alteryx has amazing benefits for all Associates which can be viewed here.”Interested? Learn more and apply today at alteryx.com/careers!Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.Benefits & Perks:Alteryx has amazing benefits for all Associates which can be viewed here.

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