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Business Support Consultant 4

Wells Fargo

This is a Full-time position in Dallas, TX posted June 6, 2021.

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as ‘Personal Cell’ or ‘Cellular’ in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

Consults and provides guidance on the development, implementation, and monitoring of complex matters regarding strategic approaches, effectiveness of support function, business performance improvement opportunities, and helping to manage the risks for the applicable business functions. Utilizes thorough knowledge of the LOB’s or business group’s functional area or products to support and drive strategic initiatives for the business. Responsible for support functions and/or operations/production oversight usually for multiple business groups for a Line of Business or for a significantly diverse and complex business group within a Line of Business. Functions supported may include: policy/procedure administration and adherence, systems/change initiatives, information security, business continuity planning, capacity planning, legal and regulatory adherence, SLA negotiation/development, reporting and analysis, project funding, pipeline, process improvement, quality management, third party management, communications, financial control/budgeting oversight. May present to executive management on business performance and recommends strategies to implement changes and improvements. May consult on process execution matters for risk policies/ programs, business process risk/ control assessment at process level. May conduct, execute, or manage: risk assessments, ad hoc reviews, quality activities, issue intake process, remediation process, and exam management. May provide work direction to lower level staff.
 

Required Qualifications

  • 8+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience

Desired Qualifications

  • Strong attention to detail and accuracy skills
  • Advanced Microsoft Excel skills
  • Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, and Project) skills
  • Knowledge and understanding of creation of basic charts and workflows using Visio
  • Ability to effectively partner and influence at the executive level
  • Ability to influence and collaborate at all internal organizational levels
  • SharePoint experience

Other Desired Qualifications

Ability to partner with senior leaders and other key stakeholders
Organize and coordinate forums and committees
Provide business management and governance support
Drive change management
Excellent collaboration skills
Knowing your audience and how and what to communicate
Forward thinker always anticipating next steps
Critical /Strategic Thinker  

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

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