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Call Center Agent

i3 Verticals, Inc.

This is a Full-time position in Sulphur Springs, TX posted March 24, 2021.

JOB TITLE: Call Center AgentDEPARTMENT: NET Data/GHSREPORTS TO: GHS Director of Operations and Call Center SupervisorJOB LOCATION: Sulphur Springs, TexasTRAVEL: noneSUMMARY OF POSITION:Collect on delinquent criminal cases over the phone, via mail, and website.ESSENTIAL DUTIES & RESPONSIBILITIES:* Making and/or receiving calls from defendants* Provide guidance to defendants on payment options for delinquent cases* Maintain record of defendants on payment plans with GHS* Process return mail and mark as bad address in GHS system* Skip tracing for good address and phone numbers as scheduled/needed* Assist with morning mail and afternoon mail duties as needed* Assist with weekly mailer as needed* Assist Call Center Supervisor and Operations Manager with office tasks as neededMINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):* High School Diploma* Basic computer knowledge and keyboarding skills* Basic math skills* Ability to troubleshoot minor issues* Ability to use reasoning and deduction to locate accurate information* Must be able to maintain focus and be self-motivatedPREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):* Computer experience preferred* Bilingual preferred but not requiredPhysical Demands and Work Environment:* Call Center Environment.* Must be able to sit for extended periods of time at a desk while typing on a computer.* Job requires continuous typing on the keyboard.* Moderate lifting of up to 10 pounds may be required on occasion for various office supplies.* Noise level in the work environment is moderate.

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