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Call Center Communications Coordinator

The PARC

This is a Full-time position in Fort Worth, TX posted July 15, 2021.

The PARC is growing, and we need incredible people like you to join our team!

We are currently hiring Call Center Communications Coordinators for the following shifts: Wednesday 9:00 am
– 7:00 pmThursday 9:00 am
– 7:00 pmSaturday 9:00 am
– 7:00 pmSunday 12:00 pm
– 10:00 pm * Do you enjoy working with a team focused on making a big impact on the lives of pets and their people?

* Do you love animals and want to make a difference in the lives of owners and their pets?

* Do you feel a strong sense of satisfaction helping others when it truly matters the most?

* Do you work quickly and enjoy variety in your work?

* Do you enjoy communicating information that will influence someone’s ability to help their pet live its best life?

* Do you thrive working in an orderly, structured environment with a defined workflow process?

**If this sounds like you, please apply and we’ll send you a follow up email with next steps.** ESSENTIAL DUTIES & RESPONSIBILITIES * Answer phones (route phone calls, screen phone calls for management, answer client questions, etc.).* Schedule appointments for clients.* Discuss and promote service offerings with clients.* Provide clients with estimates for pre-determined procedures.* Create client and patient files in ezyVet.* Monitor and respond to incoming text communications.* Monitor and respond to incoming email communications.* Ensure patient SOC aligns with The PARC’s standards.* Perform general office duties.* Perform general cleaning duties in the Lobby.* Perform other related duties as assigned.

The PARC is a 24/7 Animal Hospital that does it all: Wellness Care and 24/7 ER/Critical Care.

Our 25,000 square foot facility is one of the most unique in the country with glass walls that help calm pets’ fears.

* Our Call Center employees earn $12-$14/hour* We offer the opportunity to purchase individual or family health insurance at a discounted rate* Logoed scrubs and jackets provided* We offer comfortable break areas and regular employee happy hours, events, and get togethers (once C19 restrictions are lifted).* Other employment benefits include 40-hours of accrued vacation time per year and 20% employee discount on veterinary services.

Job Type: Full-time Pay: $12.00
– $14.00 per hour SKILLS * Excellent communication and interpersonal skills are critical for the Communications Coordinator to be successful.* Customer relations* Active listening* Empathy* Teamwork* Time management* Detail-oriented* Computer literacy EDUCATION AND EXPERIENCE * High school education or GED required.* At least one year of customer service experience is required.

PHYSICAL REQUIREMENTS * Must physically be able to handle any dog of any size, even untrained dogs that jump and pull.* Must be able to lift 50 pounds.* Must possess the physical abilities required to perform the manual aspects of the job (bend, stoop, reach, grasp, etc.).

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