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Call Center Representative

2nd Wind Exercise Equipment Inc

This is a Contract position in Plano, TX posted May 24, 2022.

Job Type Full-time Description OUR Mission: Delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world class organization.

YOUR Opportunity: It’s time for you to take part in the growth happening during the most exciting time to be a part of this industry At Johnson Health Tech, we are working to better ourselves through bettering the people who use our fitness equipment.

EVERYONE’S Advantage: “I continue to believe that exercise is medicine that everyone should take
– especially in this era of COVID-19,” Robert E.

Sallis, MD Position Overview: Under the direction of the Director of Warehouse Operations, the Call Center Rep
– Service is responsible for coordinating with customers and Service Technicians to schedule service visits.

Responsibilities: Establish service, maintenance and contract call priorities and schedules.

Coordinate activities of staff to ensure quality customer service is provided within prescribed time and budgets Establish positive long term relationships with customers and key members of commercial establishments Assist in the ordering of parts Miscellaneous office administrative duties Assist customers on the phone, via email, and walk-ins Prepare reports as requested Assist the retail stores in resolving customer issues Take all reasonable steps possible to minimize the amount of non-billable Service Technician time Ensure that inventory is in stock before scheduling the service call Maintain cooperative working relationships with all company employees Establish service, maintenance and contract call priorities and schedule them accordingly Complete all time cards to ensure accuracy for billing, payroll and job costing purposes Keep the Service Manager informed as to all pertinent factors affecting the assigned responsibilities Procure needed repair parts Ensure that direct customer relationships are positive, productive and profitable Assist in the collections process for commercial work performed by the service department Additional duties assigned as needed Requirements Education: High school degree or equivalent required Experience: 1
– 2 years of customer service and or scheduling experience Other Requirements: Strong ability to communicate with both internal and external customers Able to quickly build and maintain good working relationships Advanced Microsoft Excel, Word, and Outlook skills Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include: Health & Dental Insurance Company paid Life Insurance 401(k) Paid Time Off benefits Product discounts Wellness programs Discover what it means to belong to a company recognized by Forbes, yet again, as one of the WorldsBestEmployers of 2021 EOE/M/W/Vet/Disability CUSTOMERSERV4

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