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Call Center Representative

eXcell, a division of CompuCom Systems, Inc.

This is a Full-time position in Houston, TX posted April 24, 2021.

At eXcell httpswww.excell.comit-careers , you re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell httpswww.excell.comit-careers ! 3+ Month Contract Opportunity Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient, and professional manner. Accurately documenting all calls using the appropriate computer systems Following up on any unresolved queries and completing any call back requests in a timely manner Providing advice, information, and solutions to all customers Maintaining and developing a strong level of knowledge and keeping up to date with any new procedures assigned to the campaign Working to achievable targets within a strong team orientated environment Adhering to quality scripts and to maintain a high level of quality scores Adaptation to new changes in a fast-paced environment Representing the organization in a positive and professional way at all times Demonstrating a positive attitude and high level of commitment Participation in monthly meetings to discuss overall performance with your coordinator along with staff meetings and other department meetings as requested Compliance with all security requirements identified under HIPPA PHI and as outlined in client policies Any other duties that may be assigned Qualifications 2 years of contact center, customer service, andor other experience in a healthcare setting required Knowledge of performance expectations in a contact center environment Medical scheduling and patient registration knowledge. Understanding patient privacy requirements for protected health information (PHI) Basic knowledge of best practice standards for customer service and management of customer expectations Understanding the importance of employee engagement in a contact center environment Ability to use a personal computer and electronic medical record software Ability to listen and record accurate information Must demonstrate self-initiated work behaviors and good verbal and written communication skills Bilingual, English and Spanish preferred If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language Proficiency or Interpreter Assessment by MasterWord Interpreter Services High School Diploma or GED required W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell httpswww.excell.comit-careers Supports Equal Employment Opportunity eXcell httpswww.excell.comit-careers , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com httpwww.excell.com .

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