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Call Center Representative

Same Day Water Heaters

This is a Full-time position in Houston, TX posted April 29, 2021.

We are an essential business and national call center located in Houston!

Our Call Center team is growing and we need a few good people!

We pride ourselves in our quality teams and people.

We need you!

Come join our team!

Call Center Agents are responsible for maximizing inbound and outbound call opportunities by providing world class customer service and products offered by subsidiary companies to new and existing customers, while demonstrating a comprehensive understanding of the company’s services and products.

In addition, our call center is responsible for evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution.

We are a small work group relying heavily on teamwork, flexibility and the cohesiveness of our team.

We work hard and we have fun doing it!

PRINCIPAL DUTIES AND RESPONSIBILITIES: Answer inbound sales calls relating to all services and products (Bi-Lingual a plus, but not required) Assist customers over the telephone by setting appointments, explaining product differences as well as any questions Collect/Enter accurate information and schedule appointments Resolve customer service calls through problem solving and expertise in all products, processes and positive relationship building skills Practice professional phone etiquette Meet all key performance indicator standards Perform miscellaneous job-related duties as assigned Flexible workdays/hours are a must as our call center is open seven days a week WORKING CONDITIONS/EQUIPMENT USED: Work is normally performed in a typical interior/office setting, while having Work From Home available in most emergency situations Light physical effort
– requires handling of average-weight objects up to 10 pounds or some standing/walking Equipment used
– Personal Computer, and related software, telephone, fax and copy machine Requirements Successful Background check required Practice professional phone etiquette Maintain a regular and reliable level of attendance Meet all key performance indicator standards Perform miscellaneous job-related duties as assigned Flexible workdays/hours are a must as our call center is open seven days a week BenefitsCompetitive pay and overtime available (as business needs arise) Incentive awards contingent upon team/individual sales performance Casual Dress Call Center (Jeans & Sneakers allowed!) Essential Business needs to keep going and is equipped with personal protective barriers and daily health checks are required

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