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Call Center Representative

Obsidian Solar

This is a Full-time position in Houston, TX posted June 10, 2021.

We are looking for a skilled call center rep to supervise all incoming leads for maximum efficiency and cost-effectiveness. You will ensure that technology is utilized to a maximum and that all leads are well-organized and noted. An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the ?big picture? and make improvements. As a call center manager, you must have excellent customer service and communication skills. The goal is to do everything possible to set appointments and achieve great results for our company.

Responsibilities

  • Fulfil objectives for your day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources
  • Evaluate performance with key metrics
  • Setting quality appointments
  • Contacting leads in a timely fashion
  • Notating all leads effectively
  • Following standard operating procedures

Skills

  • Proven experience as call center manager or similar position
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated

Job Type: Full-time

Pay: $400.00 – $800.00 per week

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Vision insurance

Supplemental Pay:

  • Commission pay

Education:

  • High school or equivalent (Preferred)

Experience:

  • Sales Experience: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Work Location:

  • Multiple locations

Work Remotely:

  • Yes
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