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Call Center Service Coordinator – Park Place Corporate

Asbury Automotive

This is a Full-time position in Irving, TX posted June 19, 2021.

OverviewAt Park Place Dealerships, our goal is to ensure an “extraordinary experience” for our clients. We believe our Members (employees) deserve this as well. Everyone on our staff is a Park Place advocate who shares our passion and values. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth. Park Place Dealerships is looking for an inbound call center rep to join our team!BenefitsPay and Recognition:* Weekly pay* Paid holidays & paid time off* Paid training* Performance and production bonuses (select positions)* Stock equity grant awards (select management and front-line team member’s eligible!)Insurance / Retirement:* Premium free medical (based on tenure)* Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans* Up to 8 weeks paid pregnancy leave (disability leave)* Health savings* Flex spending accounts (tax free)* Short-term and Long-term disability plans* Life Insurance (Whole Life and Term)* 401k with company matchLearning, Tuition Assistance and Career Development:* Digital career path tool to assist with career development* Continuous training through LMS* Professional growth and development opportunitiesAdditional advantages:* Student loan relief resources* Employee assistance program* Employee discounts on vehicle purchases, parts and service repairs* Scholarship awards* Opportunities to join our community service initiatives* Aggressive Employee referral program with bonus opportunitiesResponsibilities and QualificationsThe Client Care Service Coordinator will ensure an extraordinary client experience while creating client advocates. To utilize superb communication skills and professionalism to perform follow-up calls and receive inbound service calls for Park Place Dealership clients.* Receive inbound client calls for service related issues* Facilitate specific appointments for the service advisors* Dispatch Park Place Roadside Assistance/Tow Service* Perform outbound service campaign calls* Follow detailed scripts for inbound/outbound calling* Confirm all scheduled appointments* Follow up on 100% of “no show” client appointments* Maintain defined service levels* Understand and implement the Park Place Client Care Service Process.* Know and understand the Client Concern Resolution (CCR) process and use the program to achieve client satisfaction* Know and understand the Park Place Privacy and Information Security Policies and adhere to the requirements* Attend weekly department meetings* High School Diploma or GED; and one to two years related experience and/or training; or equivalent combination of education and experience.* Sales License where required.* Must be at least eighteen years of age* Must have a valid driver’s license and meet company MVR policy requirements* Must be able to pass pre-employment screenings (background and drug test)

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