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Call Center Specialist

Matlen Silver

This is a Full-time position in Allen, TX posted May 7, 2021.

Scope of ResponsibilitiesExpectations A trusted partner and valued resource for all support needs and business activities within assigned territory. Examples include Above Pricebook quote generation, price exception management, lead management, post-sale support requests (ERA initiation, 4808, Plan X, order status, expedites, shippingdelivery issues, billing invoicing, change orders, PSE requests, quality issues, repair, product set-up, customer set-up request, order configuration issues, etc.) Establish trust and build strong business relationships within the assigned territory. Be viewed as a strategic partner and extended team member Serve as liaison and single point of contact for navigating internal operational resources to resolve customer and field escalated issues Actively work to reduce our go to market teams administrative time spend and convert to increased selling time. Proactively market the support capabilities of the team and identify next-generation sales support opportunities that will further enable them to sell more, save time and spend more time in front of customers Support local sales teams by driving the adoption of new tools and processes that drive improved productivityeffectiveness through best practices identification and standardization. Proactively provide orders detail, reporting and tracking out to the Field Serve as voice of the field and funnel this data to management to drive internal process improvement and operational efficiency opportunities while simultaneously identifying territoryregion specific trends requiring attention and support The extended team member is responsible for attending territory specific calls and meetings (both remote andor in field). Intake note Support the sales team Start remote then onsite once the office is reopened Assignment duration 9 months to start with possible extensions Temp for now but could turn to direct hire based on the needs of the business and performance Years of exp – 1-3 Schedule Mon – Fri – 8 – 5 Interview type Google Meet – 45 mins possible they it may be 2 Pay rate 20HR Top Skills Call center experience Quote exp Handling inbound calls – fast pace – up to 200 calls a day Inputting data in the system – MS Dynamics -CRM Getting the MR request thru Salesforce

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