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Call Center Team Leader

Tmc Workforce Solutions Inc

This is a Full-time position in Houston, TX posted June 18, 2021.

TMC Workforce Solutions is seeking a Customer Service Supervisor to manage a team of employees by providing constant feedback and communicating the company’s goals.

Responsibilities include:

Managing the workflow of their employees, creating team schedules and delegating tasks Assessing the work performance of their employees and identifying areas that need improvement Ensuring that business goals, deadlines and performance standards are met Training and onboarding new hires to make sure they understand their roles Setting goals for workers and making sure they comply with the company’s plans and vision

Qualifications:

Advanced leadership and team management skills Attention to detail and problem-solving skills Strong written and verbal communication Knowledge of company policies Time management and organizational skills Ability to maintain a consistent teamwork mentality Computer skills and knowledge of collaboration tools

About Tmc Workforce Solutions Inc

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