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Clear Lake Chrysler Dodge Jeep Ram: Automotive Sales Bdc (Business Development Call Center) – Clear Lake Dodge

Clear Lake Chrysler Dodge Jeep Ram

This is a Full-time position in Webster, TX posted June 29, 2021.

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)!

We’re not your standard dealership or group of dealerships and we are pretty darn proud of that.

We are out to do things differently and want to consistently change, grow, and progress.

For that reason, our employees are proud of where they work!

Clear Lake Chrysler Dodge Jeep Ram , a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Automotive Sales BDC (Business Development Call Center) that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here:Great culture and real career growthCompetitive compensation packageOpportunity to work with one of the largest family owned group of dealershipsPaid Time Off and 401k with Company matchMedical, Dental, Vision, Short and Long-term disability, AD& D and Life InsuranceYear-end bonus program for all employees (Garff Giveback)Employee discounts on Vehicle Purchase, Parts, Service and More!

Here’s what you’ll be doing:Manages all aspects of Internet (business development center) including hiring, training, process development, KPI reporting and execution of project planDevelops and manages key deliverables to include both inbound and outbound sales callsEstablishes and attains goals developed by management of providing the customer with excellent service and responsive follow up aimed at increasing sales resultsMentors team to improve customer service levels and daily KPI performanceManipulates and analyzes data to determine improvementsMonitors and reports all internet/department trends and anticipates future concernsReviews recommendations from team and evaluates suggested process improvementsRecruits, trains, and manages staffLeverages technology, including the CRM platform, as well as telecommunications hardware and softwareEnsures quality customer contacts through call guide development, sales training, and the monitoring of sales representativesDefines, refines, and institutionalizes best practices and processes for the team Here’s what you’ll need:1 or more years of experience managing or leading a BDC team3 or more years of experience working in a dealership business development center, call center, or sales experienceProficient computer skills, ability to manage multiple systems, and ability to type 40 + wpmMust be able to provide references upon requestMust be energetic, enthusiastic and team orientedStrong customer service skills: problem solving and communication (written and verbal)Strong record of positive customer satisfactionHigh School Diploma or equivalentMust be 18 years or older and be authorized to work in the U.S We are an Equal Opportunity Employer(( We Hear You ))

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