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Client Service Representative

Cambay healthcare LLC

This is a Contract position in Austin, TX posted March 22, 2022.

Duties: MANAGER NOTES: Bilingual English-Spanish preferred.

JOB PURPOSE: Serves as the primary contact for clients of PDL services.

Confers with clients to obtain and provide information about the status of laboratory results and reports and resolves routine questions and issues related to specimens and testing.


Provide excellent customer support services by responding to incoming telephone calls from medical clinics, doctors’ offices, clients, and other departments requesting information on test results and services.

Supports inbound calls and visitors with answers to general questions regarding PDL services 2.

Make timely outgoing calls to follow-up on all stats and critical call results.


Following established procedures, effectively resolve routine questions and problems related to specimens and testing.

Refer unresolved and complex issues to Supervisor.


Send reports as requested by fax, e-mail, or other method requested.


Keep accurate electronic and manual records of client transactions and interactions, including recording details of inquiries, complaints, and comments, as well as action plans.

Prepares performance-related reports as requested.

Skills: TECHNICAL REQUIREMENTS Minimum: Word processing, managing electronic files and records.

YEARS OF RELATED WORK EXPERIENCE Minimum: Associate degree or high school diploma plus 2 years experience in customer service.

Preferred: Customer service experience in health care field.

KNOWLEDGE, SKILLS, and ABILITIES: ” Excellent analytical and problem-solving skills.

Ability to identify and service multiple calls, requests, and tasks at one time while maintaining a professional manner.

Ability to prioritize work.

” Excellent human relations skills to interact professionally, pleasantly, and effectively with clients in person and on the telephone.

” The employee communicates effectively.

” Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of administrative and clerical procedures.

Prefer knowledge of medical terminology.

Education: Minimum: Associate degree or high school diploma plus 2 years experience in customer service.

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