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Collections Support Analyst


This is a Full-time position in Austin, TX posted December 12, 2021.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

Collect and recover customer receivables and debt. Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high quality dispute information, while maintaining a professional relationship with the client and their debtors.


  • Perform high level account reconciliations.
  • Perform monthly reconciliation of all bank accounts from simple to medium tasks.
  • Resolving internal external customer queries in a professional manner.
  • Booking of other ad hoc journals Bank Charges, Interest, etc.
  • Participates in cross functional teams to resolve business process issues.
  • Supplying consistently accurate information to all inter dependent groups, adhering to strict deadlines
  • Provides expertise support to any queries collectors and the finance team may have in regard to reconciliation issues
  • Processes and manages Withholding Tax function
  • Processes and manages reversals for various business units
  • Participates in various project work as deemed necessary SOX etc. to undertake any other task that may be deemed necessary from time to time in the fulfillment of your role.
  • Accountable for posting payments within a 24 hour period researching unapplied payments for posting all payments by month end with allowable small identified amount in unapplied cash
  • Adherence to client s policies and procedures
  • Assists Cash Application to apply payment
  • Performs research in system by contacting customers via email telephone if necessary
  • Handles refund move payment request from Customers
  • Prepares paperwork for write off and approval
  • Prepares performance report
  • Attends conference call with local client management
  • Refund processing

Basic Qualifications:

  • Minimum of 2 year of professional work experience
  • Minimum of 2 year of experience in General Accounting
  • Minimum of 6 months of experience with Microsoft Office

Preferred Qualifications:

  • GED and/or Associates degree
  • Strong organizational, multi-tasking and time management skills
  • Be able to adapt to change
  • Effective oral and communication skills

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

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