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Customer Service

ECS Virtual Support, LLC

This is a Contract position in Whitesboro, TX posted August 29, 2021.

Join ECS as a Virtual Customer Support Agent. Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes.  Examples of positions may include: coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company’s website, and assisting individuals to get a vaccine, to name a few.  Our virtual agents are true professionals, with relatable personalities, and a “bend-over-backward for you” mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you.  If you have the appropriate office setup, we can offer you flexible hours and 100% autonomy.
 
The starting pay for our agents is $10/hour for a minimum of 40 hours per week; and $8/hour for 25 – 40 hours per week (minimum number of hours required is 25).  We also include bonuses/incentives based hours worked.  All hours/shifts are available (Days, Evenings, Nights, Weekdays, an Weekends) from which you can choose to work.  The earning potential is between $25,000-$40,000 per year if you’re willing to put in the time and effort, and offer great customer support.  This is an independent contractor opportunity.
 
**We will respond to you with a decision within two business days.  Please make sure you check your junk/spam folders for a message from us if you don’t see it in your inbox.  We will be disappointed if we are unable to connect with you!

  1. Participating in training and certification courses  
  2. Providing excellent customer service by guiding and helping others with a friendly attitude
  3. Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
  4. Committing to and following through on working a minimum number of hours per week
  5. Being accountable in all areas of work with us

Standard Requirements

  • Must have customer service experience (6+ months experience preferred)
  • Must have a quiet home office with a computer, headset, and reliable internet connection
  • Must demonstrate professionalism with excellent typing, communication, and computer skills
  • Must be skilled in spelling and grammar rules
  • Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
  • Must be willing to work hard and strive to make customers happy
  • Must be articulate and have an excellent command of the English language
  • Must be 18 years old or older
  • Must have a high school degree or equivalent
  • Must be authorized to work in the US
  • Must reside in the US
  • Must reside outside of these states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin

 

Technical Requirements

  • CPU Speed Dual-Core 2.8 GHz or better; OR Intel iclass or AMD Phenom X2 class or better
  • No Atom, Celeron, Pentium, Opteron Processors
  • Minimum Hard Drive Available Space: 20 GB
  • Minimum Hard Drive Total Space: 60 GB
  • Minimum Internet Download Speed: 10 mbs
  • Minimum Internet Upload Speed: 3 mbs 
  • Maximum Network Latency: 120 ms latency max
  • OS Win 8.1 (64bit), Win 10 (64bit)
  • Minimum RAM: 4 GB
  • Must have a home office set up and ethernet cord you can connect to your computer.
  • Must have a desktop or laptop connected to a nearby router or wall for firewall/security purposes
  • Netbooks, tablets, All-in-one computers, MacBook Air, Mac USB-C ports, and dual boot machines are not compatible with our systems.
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