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Customer Service

The Lemoine Company

This is a Full-time position in Houston, TX posted July 3, 2021.

The Lemoine Disaster Recovery is seeking a Customer Service Representative.

The Customer Service Representative will answer customer inquiries through telephone calls or e-mail, problem-solve with customers and enter data into our customer relationship center database.

Serve as the initial point of customer contact for issues within the organization.

Demonstrate the company’s core values of attention to detail, safety, work ethic, integrity, relationships, and innovation.

Job Responsibilities:
Answer and respond to customer inquiries received.

Protect customer information in accordance with state and federal pharmacy laws including HIPAA law and corporation standards.

Ensure all tasks are conducted with accuracy and in a Customer 1st manner consistent with corporate policies.

Resolve and manage difficult customer situations in a professional manner.

Maintain and sustain established call center metrics.

Serve as a liaison between The Client.

and the customer Problem-solve with a goal of first contact resolution.

Input accurate customer data into the customer relationship tool while speaking on the phone with the customer.

Update managers and supervisors on consumer concerns and trends in product complaints Maintain frequent contact with store personnel.

Maintain flexibility to work weekends, evenings, and holidays as part of a standard work schedule.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Required Qualifications:
Proven customer service background.

Intermediate Microsoft Office skills.

Strong written and oral communication skills with the ability to effectively communicate with customers.

Ability to organize and prioritize a variety of tasks/projects.

Ability to work independently.

Strong attention to detail.

Ability to maintain composure during a stressful situation.

Equal Opportunity Employer
The Lemoine Company, L.L.C.

is an Equal Opportunity Employer.

All applications are considered without regard to race, color, sex, age, religion, national origin, or disability.

Only job-related factors will be considered in deciding applicants’ qualifications for positions.

Job Posted by ApplicantPro

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