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Customer Service

M3 Reign

This is a Full-time position in Hurst, TX posted September 12, 2021.

About Us:

M3 Reign was born with one thing in mind: marketing that can target the clients specific needs. Our primary focus is to deliver content and strategies that are tailored to each clients specific needs. We believe that no company is the same and thus its marketing strategy should reflect that and be as tailored to each product and service. We have spent a lot of time and years to develop a process for strategic marketing that works in all environments. We create and build strategic plans that matches the company goals and projects.

Job Details:

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $49000 – $59000 per year.

Responsibilities:

  • Receive and resolve, within established guidelines, customer issues, questions and concerns.
  • Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
  • Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
  • Download, distribute, and answer all customer questions received via email.
  • Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
  • Perform other duties and responsibilities as required or requested by management.

Requirements:

  • High School Diploma or GED.
  • Experience creating and maintaining productive client relationships is a plus.
  • Possess good organizational skills and record-keeping skills.
  • Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
  • Proficient in Microsoft Outlook, Microsoft Word, and Excel.
  • Good problem-solving ability.
  • Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset;
  • Previous experience in customer services or contact centers is desirable but not mandatory.

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