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Customer Service Advocate

Britecore

This is a Full-time position in San Antonio, TX posted June 1, 2021.

Fully Remote Position

Overview

BriteCore is seeking to hire a Customer Service Advocate 1, to help provide excellent customer service and technical support to our clients. This position’s work schedule is between 9am and 6 pm eastern time zone.

About the PositionResponsibilities

  • Assist with client support, client training, and production documentation
  • Available to answer client phone calls including after-hours emergency calls on rotation
  • Provide excellent service through writing and over the phone
  • Identify customers needs, clarify information, research issues, and provide solutions
  • Provide after-hours support in emergency situations

Responsibilities

  • Read client materials and analyze for potential problems (such as missing, unclear, or contradictory information) and new software requirements for BriteCore
  • Be the first point of contact for newly submitted tickets
  • Effectively identify and route tickets to designated teams
  • Provide regular communication to the client about progress on submitted tickets
  • Manage backlog of customer submitted tickets until resolution
  • Assist with other tasks as needed

Skills and Requirements

  • 2+ years of customer service experience
  • Experience in the insurance industry (Commercial and Personal P&C, Workers Comp, Auto)
  • Excellent written and interpersonal communication skills
  • Friendly, empathetic, and patient with others
  • Superior analytical, organizational, and research abilities
  • High level of initiative and ability to work in a team environment
  • Ability to work after normal business hours
  • Ability to manage multiple tasks in a day

Benefits and Compensation

  • Negotiable based on experience and proven performance
  • Retirement plan with company match
  • Comprehensive health insurance coverage including medical, dental, and vision
  • Flexible schedule
  • Relaxed work environment
  • Remote work

About BriteCore

BriteCore is a fully managed administration platform for insurance companies. We focus on building gorgeous, scalable, and usable cloud-based solutions. Our team of top performers enjoys working together and takes tremendous pride and ownership in our platform. The environment is progressive, deploying through AWS using continuous integration principles. We love great technology and it shows in every aspect of our product. Our team enjoys a very flexible, balanced, and stimulating environment. Bring creativity, focus, productivity to your job, flexible paid time off, and remote work.

BriteCore is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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