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Customer Service | Call Center

The Reserves Network

This is a Full-time position in Houston, TX posted August 8, 2021.

Are you a Customer Service Rep (CSR) interested in helping people while working in a fun and fast-paced environment?

ExecuTeam has multiple positions available for experienced Call Center Representatives with expert communication and listening skills.

We are seeking experienced candidates who will provide a positive customer experience by ensuring quality customer service.

If you are willing to listen, learn, and resolve any customer inquiry that crosses your desk while demonstrating high-quality service, then this is the job for you.

Apply today Customer Service Representative’s Responsibilities:Maintain daily reports and supporting documentation Handle escalated customer problems and/or complaints Process customer calls into the system Maintain and create daily reports and supporting documentation Handle heavy phone and e-mail correspondence with customers and other departments To be considered for the Call Center/ Customer Service Rep position, you will need the following:High School Diploma or GEDAt least 1-2 years’ experience in a Call-center environmentAvailable to work Monday-Saturday from 800 AM-530 PMExperience handling customer inquiries and/or help desk experience a plusAbility to diffuse escalated calls in a calm and professional mannerOrganizational skills with the ability to manage numerous projects and priorities at onceAbility to thrive in a fast-paced and sometimes high-pressure environmentComputer experience and aptitude with the ability to type Excellent written and verbal communication skillsAll candidates will undergo a criminal and pre-employment background check including a drug testPlease read the qualifications for this position carefully.

The successful applicant will have to get up to speed quickly after hired and therefore, the client will only consider those who meet all the criteria listed above.

Company culture & perks:When you work as an employee through ExecuTeam Staffing, you are eligible to enroll in medical, dental and vision insurance, as well as 401K, direct deposit, and our referral bonus programAll social distancing measures are in place at the worksiteThis position is a long-term temporary positionWork for an organization focused on public service and community development that has been around for almost 40 years.

On-the-job training available.

So, if you are a positive and service-oriented Call Center/ Customer Service Rep (CSR) with strong problem-solving skills and the ability to thrive in a high-intensity environment, apply now PRO

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