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Customer Service Expert (Del Rio)

Central Waste & Recycling

This is a Full-time position in Del Rio, TX posted July 2, 2021.

POSITION SUMMARY: You will be the chief advocate for our customers through our administration, accounts and service delivery functions.

We all know businesses need processes and procedures to function, but sometimes we can lose sight of great service outcomes as a result.

You will embody our commitment to a better service experience, and drive an outcome-focused culture among our office team.

Your measure of success will be happy customers, sensible outcomes, good reviews and high retention.

A typical day will involve many calls with our customers, reviewing the previous days service record to get ahead of any issues, landing good solutions with our operations team, resolving any complaints, and crafting new ways we can improve the customer experience.THE UPSIDES: Join a small, fast-growing team with a family-feel and a big future Actively contribute and influence the way we do business The security of a family-owned global business with nearly 90 years of history and values Health, dental, vision for you and your family, and PTO Long-term stable and rewarding employment with opportunities for growthTHE DOWNSIDES: Change is constant in a small high-growth business; sorry but you ll have to be adaptable, positive and dynamic Nobody likes dealing with complaints, but they do happen and the right candidate knows they are a chance to prove our commitment to service and turn the experience into a positive oneWHO ARE WE LOOKING FOR? High energy people who lift the mood of everyone they encounter Resilient people who can cope with change and can always come back for more Folks with varied experience dealing with people, not strictly customer service roles, but experience that equips you to embody a service focusTHE MUST HAVES : Be able to use a computer very effectively, including standard business software (Adobe Acrobat, CRM software, MS Office suite, SharePoint) Very good verbal presentation and phone manner Highly empathetic Very comfortable and confident dealing with disagreementsTHE NICE TO HAVES : A genuine interest in business and business-people Bilingual English and SpanishJob Type: Full-timePay: $15.00
– $20.00 per hourBenefits: Dental insurance Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to FridayWork Location: One locationWork Remotely: NoAssociated topics: call, client, client service, customer care, help desk, phone call, representative, service call, support specialist, trouble resolution

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