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Customer Service Group Life Ins. Associate

Accenture

This is a Full-time position in San Antonio, TX posted December 12, 2021.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

The Customer Service Group Life Insurance Associate will providecall centerfunctional and/or technical supportfor a Group Life and Group Disability Insuranceclient.

Key Responsibilities

  • Handles customer service inquiries via telephone and/or email and performs variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Lifeand Disability
  • Will support theresolution of customer problems, incidents, issues, requests and queries
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
  • Manages incoming telephone calls, emails, and/or faxes for the following lines of business: Life Insurance (Enrollment Support, Web Support, Medical Underwriting Inquiries, Account Maintenance, Billing, Continuation Options and Benefit Administration Support), Disability Insurance (Web Support, Claim IntakewithDisability and FML), Absence Reporting (ClaimMaintenance,Extension, Dr Info, etc.), Claim Payment Inquiries (STD/LTD),andClaim Approval Status
  • Utilizes resources and tools to accurately respond to customer inquiriesand follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency
  • Able to learn and be proficient with client’sincident management and knowledge management tools, client information systems, and service desk procedures
  • Demonstrates understanding of the customer’s business needsas trainedand maintains high customer satisfaction ratings
  • May perform follow up on incidents with customer to ensure customer satisfaction
  • May support reporting functions providing end of day status, data for weekly status reports, etc.

Job Requirements

  • Ability to work overnights and/or weekends.

Basic Qualifications

  • Minimum 1 year of experiencein acall centerenvironment

Preferred Qualifications

  • Minimum6 months ofexperience intheinsuranceindustry management process interpreting and applying member contracts and benefits
  • Experience inthemedical or insurance field
  • Experience with reporting
  • Experience in a BPO/BPS environment
  • Excellent written and verbal communication skills in Englishand/or Spanish

    As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Coloradoonly, the range of starting pay for this role is$36,000 – $49,699andinformation on benefits offered is here.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

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