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Customer Service Manager

Ajilon

This is a Full-time position in Fort Worth, TX posted June 1, 2021.

Customer Service Manager Job in Fort Worth, TX

Ajilon is partnering up with a national client who has headquarters in Fort Worth, TX.

Their Customer Service team is growing and adding a new Manager to the team.

The ideal candidate will have B2B industry experience as well as minimum of 3 years’ managing a team.

This is a full-time opportunity that offers benefits and growth potential!

 

Responsibilities
Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth Establish performance benchmarks and hold team to those goals Resolve customer conflicts and handle escalation procedures

Qualifications
Bachelor’s degree or equivalent experience 5+ years’ of customer service management experience Excellent written and verbal communication skills Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

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