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Customer Service Rep


This is a Full-time position in Sunnyvale, TX posted August 31, 2021.

**Generous Sign-On Bonus Offered to Eligible New Hires**

* work directly with medical professionals and physicians to facilitate patient care
* advocate for and work in lockstep with chronic patients
* partner with physicians and other health care providers to facilitate the ongoing medical care of their patients
* make a difference in the growth of an organization and the quality of care they offer their patients
* work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

* Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population
* Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments
* Preparing and analyzing the billing and setup paperwork for patient services
* Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
* Recommending potential products or services to management by collecting patient information and analyzing customer needs
* Actively participating in the training of new customer service and sales personnel


* High school diploma or GED required
* Ability to learn and apply market and product information, as well as patient billing and insurance requirements
* Problem solving skills
* Documentation skills
* Listening skills
* Adept at resolving conflict
* Ability to analyze information
* Multitasking capabilities
* Computer and technological literacy
* Positive and professional personal image

Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds.

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