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Customer Service Rep – I

Amalgamated Life Insurance Company

This is a Contract position in Fort Worth, TX posted March 13, 2022.

Job DescriptionEnsure delivery of excellent customer service to members, providers, clients and others through fast and accurate communications, processing of requests and coordination with other departments to resolve inquiries.

Serve as the first or secondary point of contact for moderate to somewhat complex inquiries.

Demonstrate proficiency in two (2) or more product lines, including health.

Maintain quality and volume service levels.Place, receive and route a high volume of calls through a telephone switchboard.Supply information to callers and relay messages.Assist Operations in generating applications, filing, EFT solicitations, etc.Prepare and research referrals for follow-up inquiries (e.g., adjustments or outbound call backs)Maintain regular follow-up with policyholders regarding outstanding inquiriesReview incoming written correspondence and formulate responsesUpdate customer accounts as neededAbility to avoid escalation and achieves a high level of 1st Call resolutionEffectively utilize training materials and resources to enhance processing and servicing skillsMonitor call center workflow queuesCommunicate customer needs/trends and share ideas to improve our service levelsQualifications:Use Call Center Best Practices to improve the service we provide to customers i.e.

headsets, Call Tracking, use CRM technology.Answer a minimum of 11 calls per hour.Maintain a Customer Knowledge and adhere to policies, procedures, Legal requirements.Possess a professional service attitude
– Pass the Customer Service Test.Excellent Communications Skills; verbal and written.Become an advocate for the customer by communicating customer needs/trends and share ideas to improve the service we provide to our customers.Use the CRM and other systems/applications to tracking and service our customers as required.Contributes to a Team environment but can work well independently.High School diploma or equivalent.

Company DescriptionAmalgamated Life Insurance CompanyFounded in 1943, Amalgamated Life Insurance Company is now recognized as one of the nation’s leading providers of high quality life, health and worksite/voluntary insurance solutions.

The Company’s high quality claims management and fiscal stability have earned it over 40 consecutive A.M.

Best “A” (Excellent) ratings since 1975, as well as six consecutive placements on the “Ward’s 50” list of the nation’s top performing insurance companies.

Headquartered in White Plains, NY, Amalgamated Life is an employee-centered organization with a robust, highly-competitive employee benefits and compensation package.

Employees enjoy a pleasant, modern workplace environment, which features state-of-the-art technology, onsite caf and fitness facilities.

The Company sponsors many nonprofit and charitable endeavors and supports its employees’ participation in these worthwhile causes.

Amalgamated Life is a member of the Amalgamated Family of Companies.BenefitsAmalgamated Life takes pride in the competitive and extensive benefit programs that are offered to our full-time employees.

Amalgamated Life’s benefits package includes: Health and Dental Insurance Optical Coverage Disability Coverage: Short-Term ; Long-Term Plans Life Insurance Coverage Pension Plan 401(k) Plan Fidelity Goal Planner After-Tax Savings Plan Flexible Spending Accounts for Health Care and Dependent Care Tuition Reimbursement Fitness Gym Membership Discounts e-TRAC (New York) Time off Benefits: Vacation, Sick Days, Personal Days, Holidays Opt-Out Reimbursement Program Employee Referral Award ProgramThis Employer Participates in E-Verify.

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