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Customer Service Rep – Morning or Evening!

Express Employment Professionals - San Antonio

This is a Full-time position in San Antonio, TX posted July 30, 2021.

Our client, a manufacturer and distributor of healthcare equipment in Northeast San Antonio, is looking for a Customer Support Associate for a temp-to-hire opportunity!

Morning shift: 8:00 am- 5:00 pm OR Evening shift: 2:00 pm – 10:30 pm

Duties for the Customer Support Associate includes:

  • Providing professional and prompt answer of incoming customer inquiries within a call center
  • Taking the initiative to serve customers both proactively and re-actively
  • Efficiently providing customers with general product information, appropriate lead times, product availability, ship dates, freight rates, tracking shipments and providing proof of deliveries
  • Verifying all orders for accuracy before & during order entry
  • Sending Customer Order Acknowledgements to customers within one day of order entry

Requirements for the Customer Support Associate include:

  • Associate’s degree preferred. HS diploma and some college work acceptable
  • Two years of heavy phone customer service experience
  • Proficient in a windows environment to include Word Excel and Database Entries
  • Excellent phone voice, strong verbal and written skills, Ability to solve problems and make decisions quickly to the benefit of customer and company

Benefits of working with Express Employment Professionals Northeast office:

  • No fees
  • Weekly pay
  • Medical and Dental Insurance Options
  • Retirement Saving Plan
  • Holiday and Vacation – Eligibility at fewer hours than any other staffing agency

This center operates 24/7 and 365 days a year. Available schedules for the Customer Support Associate position may vary. Client is willing to be flexible to some degree. This is a long-term evaluation-hire opportunity. Pay is $13-$15 an hour. Great company with benefits and large opportunity for advancement. A great chance to make a difference in people’s lives. Apply at Expresspros.com or call Rebecca at the Northeast San Antonio Express Employment Professionals office (210) 653-5627.

Job Requirements:

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions
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