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Customer Service Representative –

AppleOne

This is a Full-time position in Athens, TX posted August 30, 2021.

Customer Service Reps in Athens, Texas: We have an incredible opportunity for you!

A long-standing national company experiencing tremendous growth is looking for Customer Service Reps to join their busy team This position features:
•Great pay at $11.54/hr (12.02/hr for Bilingual Spanish candidates)
•$1000= bonus after 4 months of employment!

Duties include:
•Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

•Track and document all inquiries using the applicable systems.

•Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.

•Complete associated tasks according to the established guidelines.

•Track and document all inquiries using the applicable systems.

•Meet Quality Assurance (QA) and other key performance metrics.

•Facilitate the fulfillment of caller requests for materials via mail, email, or download.

•Transfer/refer consumers to appropriate entities according to the established guidelines.

•Escalate calls or issues to the appropriate designated staff for resolution as needed.

•Facilitate translation services for non-English speaking callers according to procedures.

•Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

Spots are filling up quickly!

Don?t delay!

Apply today!

AppleOne is proud to be an Equal Opportunity Employer.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

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