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Customer Service Representative

Forward Air

This is a Full-time position in Irving, TX posted April 7, 2021.

Company Overview:n nForward Air (NASDAQ: FWRD) is a leading asset-light freight and logistics company, providing less-than-truckload (“LTL”), truckload, intermodal and pool distribution services across the United States and in Canada.

We are a highly respected transportation and logistics Company with revenues in excess of $1B annually.

As an industry leader, we are dedicated to finding and developing the best people.

We want individuals who share our core values and demonstrate a true passion for what we do.

Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.n nPosition: Terminal Customer Service Representativen nJob Description:n nThe Terminal Customer Service Rep fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.n nCore Duties & Responsibilities:n n* Answer incoming customer calls and provide detail informationn* Notify customers daily of freight availabilityn* Data entry (domestic and international bills)n* Maintain a driver sign in logn* Maintain a cash log filen* Maintain files in order and as outlined in the operations procedures and policy manualn* Perform daily audits on all outbound shipmentsn* Arrive inbound manifest and close out outbound manifest in the AS400n* Consistently monitor e-mail request and provide detail information in a timely fashionn* Regular and dependable attendancen* Prepare in-bond documentation (Smaller stations only)n* Acceptance of “containers” and proper documentation (Smaller stations only)n* Office cleanliness: vacuum and trash empty (Smaller stations only)n* Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)n* Other duties as assignedn nRequirements:n n* Demonstrated ability to carry out assignments to their completion and meet deadlinesn* Ability to establish and maintain effective working relationships with employees and managersn* Desire for a long-term career with an industry leading companyn* Ability to present and maintain a positive corporate image in a fast paced environmentn* Proactively establish and maintain effective working team relationships with all support departmentsn* Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.n* Ability to perform general administrative duties; file, perform data entry, photocopies, etc.n* Ability to handle heavy work load and work well under pressuren* Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc)n* High school diploma or GED equivalentn* Must be able to pass basic hazardous materials trainingn nSkills:n n* Ideal candidate will possess a “can do” attitude with a “will do” work ethicn* Must have the ability to work in a fast paced environmentn* Strong verbal and written communication skillsn* Experience with AS400 operating systems is a plusn* Transportation industry knowledge and experience is a plusn* Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.n nForward Air is an Equal Opportunity employer.n nForward Air (NASDAQ: FWRD) is a leading asset-light freight and logistics company, providing less-than-truckload (“LTL”), truckload, intermodal and pool distribution services across the United States and in Canada.

We are a highly respected transportation and logistics Company with revenues in excess of $1B annually.

As an industry leader, we are dedicated to finding and developing the best people.

We want individuals who share our core values and demonstrate a true passion for what we do.

Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

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