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Customer Service Representative

Sentinel

This is a Contract position in San Antonio, TX posted August 29, 2021.

Responsibilities: Sentinel Technologies is seeking a Customer Service Representative to join our 24/7/365 call center team.

Our Customer Service Representatives are responsible for ensuring our customer calls are a top priority by providing professional and efficient services.

As a CSR, you will be responsible to answer inbound calls, return client calls/escalate as needed, document incidents and escalate tickets as needed to the next level of support.

This position is 7am-7pm 3 days a week and may include weekend work.

There are no geographical boundaries as this person can work anywhere in the continental US but will be reporting to leadership out of Downers Grove, IL.

Qualifications: Must have experience working with MS Word, Excel and OutlookMust have excellent communication skills and be able to communicate at all levels of the organizationMust have strong typing skills, organizational skills and able to problem solve critical situationsMust be able to work a flexible shift schedule in a 24/7/365 environmentMust be able to work well with others in a fast-paced team atmosphereMust be able to handle working in a high volume call center and provide proper communications in a precise and accurate manner2 years of experience working in a call center environment is preferredThe candidate must have a car, as this position requires travel between location and the transportation of equipment A valid drivers license and proof of vehicle insurance will be requiredLegally authorized to work in the US without sponsorshipMust demonstrate a can-do attitudeWe focus on candidates that display our ACE factor Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.What you get:We offer weekly competitive pay, medical, dental, vision, 401K and more.

Overview: MOTIVATEDmake IT happenSentinel Technologies, Inc.

has been rated a top workplace every year since 2012About Us: Sentinel delivers solutions that can efficiently address a range of IT needs from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients.

Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US.

We have aligned with many of todays global technology leaders including Cisco, Dell, VMware and Microsoft.

Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.If you are MOTIVATED you can make IT happen at Sentinel.

Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact If you share our passion about what technology can do and want to be part of a top workplace environment wed like to have you join our team.

Learn more at www.sentinel.com/careers.

As part of Sentinel’s employment process, candidates will be required to complete a background check.

Only those who meet the minimum requirements will be contacted.

No phone calls please.Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1sentinel.com.

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