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Customer Service Representative

Process Insights, Inc.

This is a Full-time position in Houston, TX posted June 23, 2021.

Description:Process Insights Holdings (PI) is a fast growing, innovative company, focused on differentiated solutions and technologies.

PI is a premier manufacturer of high-precision process analytical instrumentation used for gas and liquid measurement and analysis of complex compounds.

Our products provide mission-critical solutions across a diverse range of end-markets worldwide; ensuring safe operation, product consistency, and optimized continuous process.

Our portfolio of global companies are known for their consistent, reliable and trusted brands and services, that add value to our end-users applications and processes.We currently have an opening for a Customer Service Representative at our business unit COSA Xentaur Corporation (CXC).

COSA Xentaur Corporation is headquartered in Houston, Texas, with regional locations in the U.S., Europe and Asia.

In addition to its own branded products, COSA Xentaur Corporation includes the product lines of Alpha Omega Instruments (AOI) and ATOM Instrument.

COSA Xentaur Corporation is a wholly owned subsidiary of Process Insights Holdings, along with sister companies, Tiger Optics, LAR Process Analyzers, Extrel CMS and MBW Calibration.

The future of this role may result in assignments for other Process Insights companies.

This position will be based in Houston, TX and will report into the Inside Sales Manager.The Customer Service Representative will be responsible for providing professional communication via phone and email to our customers and internal support teams.

Utilize Epicor, website, and knowledge base resources to provide accurate and timely assistance with order placement and status inquiries (pricing, availability, order status, shipping details, etc.) The Customer Service Representative is responsible for interacting with customers, team members and manufacturing on key areas of customer relations and order management for its customers in the US and abroad .

Requirements:* Entering customer orders into the ERP and making sure they match the corresponding quotes, contracts or agreements in price, quantity, product codes and terms* Assure appropriate use of Epicors ERP system and adopts new business practices as they develop.

Becomes a change-agent in support of new ERP practices.* Work with operations personnel to get accurate delivery dates and order status and then updating customers regardless of the situation* Providing excellent customer service to our customers through attentive communication and effective follow-up.* Actively managing any customer issues and ensuring that these issues are resolved to exceed customer expectations* Utilizing CRM tool to retrieve and provide data useful in managing sales orders.* Create quotations from supplied model configurations and part numbers.Qualifying Attributes and Skills:* Associate Degree (preferred) or equivalent work experience* 3+ years of customer servive experience in the process industry (preferred)* Experience in providing customer service via phone and email.* Ability to work autonomously with little or no direction; self-managed.* Excellent organizational and time management skills.* Willingness to assist with tasks, even when the work is out of the scope of responsibilities.* Technical proficiency preferred (MS Office, Epicor ERP, etc.).

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