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Customer Service Representative

Modis

This is a Contract position in Houston, TX posted September 6, 2021.

Ability to work successfully in a call center environment (sitting, talking with customers in a repetitive, regimented environment for an 8 hour shift).

Exceptional written communication skills and high level of comfort providing quality customer service via writing.

Ability to create a response in the tone that is appropriate for our customer’s platform of choice (Phone, chat, SMS etc.) Ability to work in a fast-paced, extremely customer-focused multi-channel contact center Self-motivated with the ability to multi-task Understand, communicate and display the ability to provide exceptional customer experiences Ability to work independently and efficiently, yet be a team player Proficient in Microsoft Office/PC skills Familiar with the use of technology Strong Windows/PC skills Strong understanding and/or willingness to learn about electric vehicles of the EV charging industry Meet or exceed defined KPIs and objectives Ability to learn new systems and technology Engage with existing and prospective Electrify America customers via phone, chat, and SMS Provide courteous, professional and timely responses to a continuous volume of customer inquiries Thoroughly identify, research, understand and address all facets of customers’ requests Ensure content of oral and written communication meets the needs of the target audience Build and foster relationships with partners

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